Return and Warranty Information
Since we only ship factory sealed items, we cannot personally inspect every single machine that we ship. If your item proves to be defective upon arrival, or you have a complaint regarding your purchase, please contact the manufacturer directly for an exchange. They offer excellent service and fully cover the machines that we sell. To aid you in this process, their contact information appears below. If you prefer, we offer a full, no questions asked refund, minus all shipping charges incurred by the buyer. The refund amount will reflect the original purchase price minus the original shipping fees. (I.E. if you pay 499 dollars for an item, and 50 dollars worth of shipping originally for a grand total of $549, the refund amount you will receive will be $499 dollars, not $549). PLEASE NOTE, for FREE SHIPPING offers, we issue a coupon off the price of your machine that is equal to the price of shipping. For example a $499 machine (plus $50 Shipping, -$50 Coupon off Machine) will receive a $449 refund as the price of the machine after coupon was $449.All shipping costs are non-refundable. The only exception to this rule is if there was a mistake made on our part regarding your order. Please email us first if you would like a refund and we can determine the best course of action. We do not charge any restocking fees. You must send back everything you received in the same condition, this includes ALL ACCESSORIES, manuals, etc. If we do not receive everything that was originally sent, the cost of the missing item(s) will be deducted from the final refund. We reserve the right to inspect the returned package for completeness before issuing a refund. All refund requests must be made within 7 days of receiving the item. All items must first be shipped back to us within 7 business days of the refund request before a refund is issued. Refunds will be issued within 24-48 hours after we receive the item back. A business day is defined as M-F, 9AM to 5:30PM CST. Please refer all inquiries regarding defects to American Eagle Food Machinery directly. They offer the best, and fastest support. These Machines are FULLY COVERED by the standard American Eagle Manufacturer's warranty. 1 Year Parts, 90 Days Labor. For more information about the warranty, click here.
